Date of Award

Spring 3-31-2018

Document Type

Thesis

Degree Name

Master of Science (MS)

Department

Project Management

First Advisor

Stephen Onu

Abstract

With the introduction of new technologies, there has been a huge competition in the Telecom industry to maintain the customer base and stay at the top of the competition. In order to retain the customer base, the telecom companies are required to provide a high quality of service to its customers. Agile Lean practices have been implemented in the manufacturing industries for decades and are well known for eliminating waste, reducing the delivery time of the products and services and at the same time enhance the quality of services provided to its customers. This research paper aims to study the feasibility of implementing agile lean principles and practices in the telecom industry. This research also aims to understand what are the benefits and challenges of implementing agile lean in the telecom industry.

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